Job Description
Join our dynamic team as an Entry-Level IT Support Specialist at InnovateKC Tech! We're seeking passionate tech enthusiasts to provide exceptional support to our growing client base in the Kansas City metro area. This role offers hands-on experience with cutting-edge technology while fostering your professional growth in a collaborative environment. Perfect for recent graduates or career changers looking to launch their IT career!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document all IT incidents and resolutions in our ticketing system
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with senior team members on infrastructure projects
- Deliver user training on new technology implementations
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- CompTIA A+ certification preferred but not required
- Valid driver's license for occasional client site visits