Job Description
Join TechCore Solutions as an Entry-Level IT Support Specialist and kickstart your career in Detroit's thriving tech scene! We're seeking motivated individuals passionate about technology to provide exceptional support to our diverse client base. This role offers hands-on experience with cutting-edge systems while working alongside industry experts in a collaborative, growth-oriented environment.
Our comprehensive training program ensures you'll develop critical skills in network administration, cybersecurity fundamentals, and client relationship management. Enjoy competitive benefits, flexible scheduling options, and clear pathways for advancement within our rapidly expanding company.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document technical issues and resolutions using ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Train end-users on software applications and best practices
- Collaborate with senior technicians on complex system implementations
- Maintain inventory of IT assets and equipment
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Ability to work independently and in team settings
- Valid Michigan driver's license (for occasional client visits)