Job Description
Launch your tech career with TechSolutions Inc., Wichita's leading IT services provider! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team. You'll gain hands-on experience in network administration, system troubleshooting, and client support while working with cutting-edge technology. Our comprehensive training program ensures rapid skill development in a collaborative environment.
As a key member of our Wichita team, you'll contribute to maintaining seamless operations for our diverse client base while receiving mentorship from industry veterans. We offer competitive benefits, flexible scheduling options, and clear advancement pathways. Join us to build a strong foundation in IT while enjoying Wichita's affordable living and vibrant community.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity protocols and data backup procedures
- Collaborate with senior technicians on complex system deployments
- Train end-users on new software and security best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)