Job Description
Join TechSolutions Pro's dynamic team as an Entry-Level IT Support Specialist in the heart of New Orleans! We're seeking motivated tech enthusiasts to deliver exceptional service to our clients while building foundational skills in network administration, cybersecurity, and system optimization. This is your launchpad into a thriving IT career with competitive compensation and growth opportunities.
Responsibilities
- Provide first-line technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document IT incidents and resolutions in ticketing systems
- Assist with network monitoring and security protocols
- Collaborate with senior engineers on complex infrastructure projects
- Conduct regular system maintenance and updates
- Train end-users on technology best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 25lbs and work in varied environments
- Valid Louisiana driver's license required