Job Description
Launch your tech career in the nation's capital! Capital Tech Solutions is seeking passionate entry-level IT Support Specialists to join our innovative team in Washington DC. As a federal hub with thriving tech opportunities, DC offers unparalleled growth potential for new professionals. We provide comprehensive training, mentorship programs, and a collaborative environment where your skills will flourish.
Our competitive package includes health benefits, professional development stipends, and opportunities for advancement within our expanding organization. If you're eager to build a foundation in IT infrastructure and client support while working on impactful projects, this is your gateway to success.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with system installations, configurations, and maintenance
- Document technical procedures and create troubleshooting guides
- Collaborate with senior engineers on complex problem resolution
- Train end-users on new technologies and best practices
- Monitor system performance and security protocols
- Participate in cross-departmental IT initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows OS and Microsoft Office Suite
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and adaptability
- CompTIA A+ certification or willingness to obtain within 6 months