Job Description
Launch your tech career with InnovateTech Solutions! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team in Milwaukee. As a cornerstone of our operations, you'll gain hands-on experience with cutting-edge technologies while providing essential support to our clients. This is your opportunity to grow in a collaborative environment with mentorship from industry experts. If you're passionate about technology and eager to build a professional foundation, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with device setup, troubleshooting, and system configurations
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior technicians to resolve complex technical challenges
- Conduct routine system maintenance and security updates
- Train users on new technologies and best practices
- Participate in IT infrastructure improvement projects
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong problem-solving abilities and customer service orientation
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification or equivalent preferred
- Valid driver's license and reliable transportation