Job Description
Launch your tech career with TechGrowth Solutions! We're seeking passionate entry-level IT Support Specialists to join our dynamic Los Angeles team. As a rapidly scaling tech firm, we offer hands-on training, mentorship from industry veterans, and clear pathways to career advancement. You'll gain exposure to cutting-edge infrastructure while supporting Fortune 500 clients in a collaborative, growth-oriented environment. Our comprehensive benefits package includes health insurance, 401k matching, and professional development stipends.
Located in the heart of LA's tech corridor, our modern office features flexible workspaces, on-site gym access, and regular team-building events. We value diversity, innovation, and work-life balance, making us an ideal launchpad for your IT career.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document technical issues and resolutions using IT service management tools
- Collaborate with senior engineers on system upgrades and security patches
- Train end-users on new software implementations and best practices
- Monitor system performance and proactively address potential vulnerabilities
- Participate in cross-departmental tech initiatives and innovation projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS troubleshooting and Active Directory
- Strong problem-solving abilities with customer service orientation
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 20 lbs and work in a fast-paced environment
- Valid California driver's license (for occasional client site visits)