Job Description
Join our dynamic team at TechSolutions Inc. and kickstart your career in technology! We're seeking motivated Entry Level IT Support Specialists to provide exceptional technical assistance to our clients in Philadelphia. This is your opportunity to grow your skills in a supportive environment while making a real impact.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical issues and resolutions in our service management system
- Collaborate with senior engineers to resolve complex technical problems
- Train users on new technologies and best practices
- Monitor system performance and implement preventative maintenance
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service-oriented mindset with patience and empathy