Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and launch your career in Austin's thriving tech ecosystem. We're seeking passionate individuals eager to grow while providing exceptional technical support to our dynamic client base. Enjoy competitive benefits, mentorship from industry veterans, and opportunities for advancement in a collaborative environment.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and maintain computer systems and networks
- Document technical procedures and maintain asset inventory
- Collaborate with senior engineers on complex troubleshooting
- Deliver user training on company systems and security protocols
- Monitor system performance and implement basic optimizations
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service mindset with patience and adaptability
- Ability to lift 25 lbs for hardware maintenance