Job Description
Launch your career immediately with TechSolutions Inc. in Raleigh's thriving tech hub! We're seeking motivated entry-level professionals to join our dynamic IT support team. Enjoy competitive compensation, comprehensive benefits, and hands-on training in a collaborative environment. Perfect for recent graduates or career changers ready to make an impact. Work with cutting-edge technology while growing your skills in one of America's fastest-growing cities.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage helpdesk tickets and customer inquiries
- Install and configure workstations and network equipment
- Document IT procedures and knowledge base articles
- Assist with cybersecurity best practices implementation
- Collaborate with cross-functional teams on IT projects
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment handling
- CompTIA A+ or similar certification preferred