Job Description
Launch your career with TechCorp Solutions, a leading IT services provider in Phoenix! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team and deliver exceptional technical support to clients across Arizona. This role offers comprehensive training, mentorship, and clear career growth paths in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for diverse client systems
- Install, configure, and maintain computer networks and peripherals
- Create and update technical documentation and knowledge base articles
- Collaborate with senior engineers on complex troubleshooting projects
- Conduct system audits and implement security best practices
- Train end-users on new technologies and software applications
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1+ years of help desk or customer service experience preferred
- CompTIA A+ or Network+ certification (or equivalent knowledge)
- Proficiency in Windows/macOS, Active Directory, and cloud services
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities