Job Description
Join our dynamic team as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking passionate individuals eager to learn and grow in a fast-paced environment. As a key member of our IT department, you'll provide essential technical support to clients and internal teams while developing valuable skills in network administration, cybersecurity, and system maintenance. Omaha Tech Solutions offers comprehensive training programs, competitive benefits, and clear career advancement paths. If you're a recent graduate or career-changer with a knack for problem-solving, apply today to become part of Omaha's thriving tech scene!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain computer systems, networks, and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior technicians on complex troubleshooting and system upgrades
- Conduct regular system backups and security audits
- Train end-users on new technologies and best practices
- Assist with IT inventory management and asset tracking
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (or willingness to obtain)