Job Description
Join our dynamic team as an Entry Level IT Support Specialist and launch your career in Albuquerque's thriving tech scene! We're seeking motivated individuals passionate about technology and customer service to provide exceptional technical assistance to our growing client base. As a key member of our IT department, you'll gain hands-on experience with cutting-edge systems while making a real impact on local businesses. This full-time position offers competitive compensation, comprehensive benefits, and clear pathways for professional growth within our nationally recognized company.
Responsibilities
- Diagnose and resolve hardware/software issues for local clients via phone, email, and remote support
- Install, configure, and maintain computer systems, networks, and peripherals
- Document technical procedures and create user training materials
- Collaborate with senior technicians on complex system implementations
- Provide on-site technical support to Albuquerque-based businesses
- Monitor system performance and recommend security improvements
- Assist with IT asset inventory and lifecycle management
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and professionalism
- Ability to work independently and in team environments
- Valid driver's license for occasional local client visits
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)