Job Description
Join TechCorp Solutions and launch your tech career in Atlanta's thriving innovation hub! We're seeking motivated Entry Level IT Support Specialists to provide exceptional technical assistance to our dynamic team. As a cornerstone of our IT department, you'll gain hands-on experience with cutting-edge systems while working alongside industry experts. This full-time role offers comprehensive training, career growth opportunities, and a collaborative environment where your ideas matter. If you're passionate about technology and eager to learn, this is your chance to build a solid foundation in IT support.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage help desk tickets and document resolutions in ITSM systems
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Assist with onboarding new employees and setting up workstations
- Collaborate with senior IT staff on infrastructure projects
- Monitor system performance and escalate critical issues
- Create and maintain technical documentation and user guides
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification or equivalent experience preferred