Job Description
Join our dynamic team as an Entry Level IT Support Specialist and launch your career in technology! At TechSolutions Inc., we're committed to nurturing fresh talent and providing hands-on experience in a fast-paced environment. You'll gain exposure to cutting-edge systems while delivering exceptional technical support to our clients. If you're passionate about problem-solving and eager to grow in the IT field, this is your opportunity to make an impact from day one.
Responsibilities
- Provide first-line technical support via phone, email, and chat for hardware/software issues
- Assist with network troubleshooting and system diagnostics
- Document support tickets and maintain accurate knowledge base entries
- Install and configure workstations, laptops, and peripherals
- Collaborate with senior technicians on complex technical resolutions
- Conduct routine system maintenance and security updates
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Strong troubleshooting skills with analytical thinking abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn quickly and adapt to new technologies
- CompTIA A+ certification or willingness to obtain within 6 months