Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Detroit! We're seeking motivated individuals to start immediately and launch their careers in technology. No experience required – we provide comprehensive training and growth opportunities. Enjoy a collaborative environment where your problem-solving skills shine while supporting cutting-edge systems for diverse clients. Relocation assistance available for qualified candidates.
Responsibilities
- Provide technical assistance to users via phone, email, and in-person support
- Install, configure, and troubleshoot hardware/software systems
- Document IT issues and resolutions in ticketing systems
- Maintain network infrastructure and security protocols
- Collaborate with senior engineers on complex technical projects
- Conduct system backups and disaster recovery drills
- Train users on new technology implementations
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of operating systems (Windows/Linux)
- Excellent communication and customer service skills
- Ability to troubleshoot hardware/software issues independently
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to obtain)
- Pass background check and pre-employment screening