Job Description
We are a rapidly growing technology firm based in the heart of Memphis, TN, and we are looking for a dedicated Technical Support Specialist to join our team immediately. If you have a passion for technology and a knack for solving problems, we want to meet you.
In this role, you will serve as the first line of defense for our clients, ensuring seamless IT operations and superior customer satisfaction. We offer a competitive salary, comprehensive benefits, and a culture that values innovation and hard work.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive compensation package ($55k - $75k).
- Professional development opportunities.
- Modern work environment in downtown Memphis.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware, software, and network connectivity issues for clients.
- Manage and maintain a ticketing system to ensure timely resolution of all support requests.
- Document technical solutions and create knowledge base articles to assist the team.
- Collaborate with senior engineers to troubleshoot complex technical challenges.
- Conduct routine system checks and updates to prevent downtime.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- 1-3 years of experience in technical support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory and basic networking concepts (TCP/IP, DNS).
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a fast-paced environment.
- A+ or Network+ certification is a plus.