Job Description
Ready to launch your tech career? TechCorp Solutions in Austin, TX is seeking passionate Entry Level IT Support Specialists to join our dynamic team. This is your chance to gain hands-on experience in a cutting-edge environment while supporting industry-leading clients. We offer competitive compensation, comprehensive benefits, and clear career advancement paths.
As a cornerstone of our IT operations, you'll work directly with our engineering team to resolve technical challenges and implement innovative solutions. Our collaborative culture values fresh perspectives and continuous learning, making it the perfect launchpad for your professional journey.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 100+ endpoints
- Diagnose and resolve network connectivity problems using industry-standard tools
- Manage user accounts and permissions in Active Directory environment
- Document technical procedures and create knowledge base articles
- Assist with system deployments and hardware upgrades
- Monitor system health using monitoring software like Nagios
- Collaborate with cross-functional teams on IT infrastructure projects
- Implement security protocols and maintain compliance standards
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Strong troubleshooting skills with Windows/macOS environments
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication abilities
- Ability to prioritize tasks in fast-paced environments
- Familiarity with ticketing systems (ServiceNow/Jira)
- Customer service mindset with problem-solving aptitude