Job Description
Join our dynamic team as an Entry Level IT Support Specialist in sunny Tampa! We're seeking passionate tech enthusiasts to provide essential technical support to our growing client base. This is your opportunity to launch a rewarding career in IT with hands-on experience, mentorship from industry experts, and a competitive benefits package. Enjoy Tampa's vibrant culture while building your professional future with a company that values innovation and employee growth.
Our Tampa office offers a collaborative environment with modern facilities, flexible work options, and opportunities for career advancement. We provide comprehensive training and support to help you succeed in this critical role.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices
- Document technical issues and resolutions using our ticketing system
- Assist with system updates, security patches, and software installations
- Collaborate with senior IT staff to resolve complex technical problems
- Train end-users on new technologies and best practices
- Maintain accurate inventory of IT assets and equipment
- Participate in after-hours on-call rotation (as needed)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and mobile operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to work independently and as part of a team
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional site visits
- Excellent written and verbal communication skills