Job Description
Launch your tech career with TechNova Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team immediately. Perfect for recent graduates or career changers eager to gain hands-on experience in a fast-paced environment. Enjoy comprehensive training, mentorship, and opportunities for growth in Florida's thriving tech hub. Don't miss this chance to build your foundation in network administration, system troubleshooting, and client support while working alongside industry experts.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and create user training materials
- Collaborate with senior IT staff on system upgrades and security protocols
- Manage helpdesk tickets with timely resolution and customer follow-up
- Assist with cloud service administration (Azure/O365)
- Participate in on-call rotation for after-hours support
Qualifications
- Associate degree in IT or related field OR equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid driver's license for occasional on-site support