Job Description
Launch your career with TechCorp Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our Jacksonville team. Perfect for recent grads or career-changers, this role offers hands-on experience with cutting-edge technology while supporting our Fortune 500 clients. Enjoy competitive benefits, mentorship from industry veterans, and clear growth paths into cybersecurity or cloud infrastructure roles.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Deploy and configure desktop/laptop systems with Windows 11 and Microsoft 365
- Document troubleshooting procedures and knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Monitor system health using tools like SolarWinds and ServiceNow
- Train end-users on security best practices and software usage
Qualifications
- Associate's degree in IT, CompTIA A+ certification, or equivalent experience
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Excellent written/verbal communication and customer service skills
- Ability to troubleshoot hardware/software issues systematically
- Strong problem-solving skills with attention to detail
- Valid driver's license and reliable transportation for client site visits