Job Description
Launch your tech career with TechSolutions Inc., a leading Sacramento-based IT innovator! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team immediately. Enjoy hands-on experience with cutting-edge systems while providing critical technical support to diverse clients. Our comprehensive training program ensures rapid skill development in a collaborative environment. Immediate start available for qualified candidates! Join us in shaping Sacramento's digital future.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Document support tickets and maintain knowledge base articles
- Collaborate with senior engineers on complex problem resolution
- Conduct cybersecurity awareness training for end-users
- Assist with IT asset inventory management and lifecycle tracking
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ certification or equivalent experience
- Basic understanding of networking protocols (TCP/IP, DNS)
- Strong customer service and communication skills
- Ability to troubleshoot hardware/software issues independently
- Familiarity with Microsoft Office 365 and cloud services
- Valid driver's license and reliable transportation
- Must pass background check and drug screening