Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in California's thriving tech hub! We're seeking passionate individuals eager to grow in a dynamic environment. You'll gain hands-on experience with cutting-edge technologies while supporting our innovative team. Perfect for recent graduates or career changers looking to enter the IT field.
Responsibilities
- Provide technical assistance to employees via phone, email, and in-person support
- Install, configure, and troubleshoot hardware/software systems
- Document IT processes and maintain accurate service records
- Collaborate with senior team on network security protocols
- Assist with device lifecycle management and inventory control
- Participate in IT infrastructure upgrades and maintenance
- Deliver user training on new technologies and systems
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)
- Valid driver's license for occasional off-site support