Job Description
Join TechFlow Solutions' dynamic team as an Entry-Level IT Support Specialist! We're seeking motivated individuals ready to kickstart their careers in Austin's thriving tech scene. This immediate-start position offers hands-on experience with cutting-edge systems while providing exceptional customer service to Fortune 500 clients. Enjoy competitive benefits, mentorship from industry experts, and a collaborative environment designed for growth. Perfect for recent graduates or career changers passionate about technology and problem-solving.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS operating systems and network equipment
- Document incidents, resolutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on complex system outages and projects
- Deliver user training on new technologies and best practices
- Monitor system performance and security protocols
- Assist with hardware refresh cycles and physical infrastructure maintenance
Qualifications
- High school diploma or equivalent; Associate's/Bachelor's degree preferred
- Basic knowledge of PC hardware, operating systems, and networking fundamentals
- Customer service experience or strong interpersonal skills
- Ability to troubleshoot technical issues systematically
- Proficiency with Microsoft Office 365 and remote access tools
- Valid driver's license and reliable transportation
- CompTIA A+ certification or equivalent training a plus
- Authorization to work in the United States