Job Description
Launch your tech career in Philadelphia! Innovate Solutions Inc. is seeking passionate Entry Level IT Support Specialists to join our dynamic team. This is your gateway to hands-on experience in a fast-paced environment, where you'll learn cutting-edge technologies while making a tangible impact. We offer comprehensive training, mentorship from industry veterans, and clear growth pathways to advance your career. Join us in building the future of IT infrastructure while enjoying Philadelphia's vibrant culture and career opportunities.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Manage user accounts, permissions, and access controls
- Document technical issues and resolutions in IT service management tools
- Collaborate with senior IT staff on system upgrades and security protocols
- Train employees on new software and best practices
- Monitor system performance and identify potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals
- Strong problem-solving and analytical skills
- Excellent verbal and written communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and collaboratively in a team environment
- Willingness to obtain industry certifications (CompTIA A+, etc.)