Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals who thrive in fast-paced environments and are ready to start immediately. This role offers hands-on experience with cutting-edge systems while providing essential support to our Chicago-based clients. Perfect for recent graduates or career changers eager to grow in the IT sector.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Create and maintain user documentation and training materials
- Collaborate with senior IT staff on system upgrades
- Monitor IT systems and resolve incidents within SLA
- Participate in on-call rotation for urgent matters
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS and cloud platforms
- Strong troubleshooting and problem-solving abilities
- Excellent written and verbal communication skills
- CompTIA A+ certification preferred
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional client visits
- Must be authorized to work in the US and start within 7 days