Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level IT Support Specialist! This is your opportunity to launch a rewarding career in technology while working in Tampa's thriving business district. We provide comprehensive training and a supportive environment for recent graduates and career changers. Our company culture values innovation, collaboration, and professional growth. Enjoy competitive benefits, flexible work arrangements, and the chance to work with cutting-edge technology. Apply today to become part of Tampa's growing tech community!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and troubleshooting
- Document all IT incidents and resolutions in the service desk system
- Collaborate with senior technicians on complex technical problems
- Conduct regular system maintenance and updates
- Train end-users on new technologies and procedures
- Participate in IT projects as assigned
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)