Job Description
Join our dynamic team at TechNova Solutions as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals ready to hit the ground running in Oakland's thriving tech scene. As a key member of our IT department, you'll provide critical technical support to our clients while gaining hands-on experience with cutting-edge systems. This is your chance to grow professionally in a supportive environment with immediate opportunities for advancement. Apply now and start your journey with us today!
Responsibilities
- Provide timely technical assistance to resolve hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document all support requests and solutions in our ticketing system
- Collaborate with senior technicians on complex technical challenges
- Conduct regular system updates and security patches
- Train end-users on new technologies and best practices
- Monitor system performance and report potential issues proactively
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, etc.) a plus
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team
- Customer service experience preferred
- Willingness to learn new technologies quickly
- Valid driver's license for occasional on-site support