Job Description
Are you a night owl looking for a challenging and rewarding career in technology? Apex Tech Solutions is currently seeking a dedicated Night Shift Technical Support Specialist to join our elite team in New York City.
We are looking for problem-solvers who thrive in a quiet environment and enjoy helping users navigate complex technical challenges. As part of our 24/7 support infrastructure, you will play a critical role in maintaining system stability and ensuring our clients receive top-tier service around the clock.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Shift differential pay for night work.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling and paid time off.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues via phone and chat.
- Monitor system alerts and logs to proactively identify and resolve potential outages.
- Document all support interactions and resolutions in the ticketing system accurately and promptly.
- Collaborate with the day-shift engineering team to escalate complex issues and share insights.
- Conduct remote diagnostics and guide users through software installations and configurations.
- Maintain a high level of customer satisfaction (CSAT) while managing peak volume periods.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong understanding of Windows, macOS, and common office productivity software.
- Excellent written and verbal communication skills with the ability to explain complex concepts simply.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM or similar).
- Ability to work independently with minimal supervision in a remote or hybrid setting.