Job Description
Launch your career in Detroit's thriving tech scene! Detroit Tech Solutions is seeking motivated Entry-Level IT Support Specialists to join our dynamic team. As a key contributor to our client operations, you'll gain hands-on experience in enterprise IT infrastructure while making an impact on Michigan's growing digital economy. We offer comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of downtown Detroit.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and maintain accurate service desk records
- Collaborate with senior engineers on system upgrades and security protocols
- Deliver exceptional customer service to internal stakeholders
- Assist with cybersecurity awareness training programs
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals and cloud services
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional on-site client visits