Job Description
We are seeking a highly skilled and proactive Senior IT Support Specialist to join our growing team in El Paso, TX. In this pivotal role, you will ensure the stability and security of our technological infrastructure while providing exceptional service to our employees. This is an urgent hire opportunity for a dedicated professional who thrives in a fast-paced, modern environment.
Why You Should Apply:
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid professional growth and skill development.
- Work in a collaborative, innovative, and inclusive culture.
Responsibilities
- Provide advanced Tier 2/3 technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain desktop environments, including OS deployment and patch management using SCCM or similar tools.
- Assist in the configuration and maintenance of local area networks (LAN) and wireless networks.
- Perform regular system backups, disaster recovery drills, and ensure data integrity and security compliance.
- Train end-users on new software applications and company IT policies.
- Document technical procedures and maintain an up-to-date knowledge base.
- Collaborate with vendors and third-party service providers to resolve complex technical issues.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or related field (Bachelor’s degree preferred).
- 3+ years of proven experience in IT support, help desk, or a related technical role.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Administrator are a strong plus.
- Strong knowledge of Windows 10/11 and Microsoft 365 suite.
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a dynamic environment.