Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide technical assistance to our clients. This full-time position offers comprehensive training and growth opportunities within a supportive environment. Perfect for recent graduates or career changers looking to enter the IT field. Walk-in interviews are available – no appointment needed!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and troubleshooting
- Document technical issues and resolutions in service management systems
- Collaborate with senior technicians to resolve complex problems
- Train end-users on new technologies and best practices
- Maintain accurate inventory of IT assets
- Participate in after-hours rotation for on-call support
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows operating systems and networking
- Customer service experience with strong communication skills
- Ability to troubleshoot hardware and software issues
- Familiarity with IT service management tools
- CompTIA A+ certification or equivalent experience
- Valid driver's license and reliable transportation