Job Description
Join TechFlow Solutions and enjoy the security of weekly pay while making a tangible impact! We're seeking a passionate IT Support Specialist to join our dynamic team in Seattle. With industry-leading benefits, flexible schedules, and a culture that celebrates innovation, this role offers immediate financial stability and long-term growth potential. Perfect for tech enthusiasts who value work-life balance and want to be part of a company that invests in its people.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network systems
- Manage helpdesk tickets with SLA adherence and customer satisfaction focus
- Deploy and maintain cloud infrastructure (AWS/Azure) and security protocols
- Collaborate with cross-functional teams to optimize IT workflows
- Document technical procedures and create user training materials
- Proactively monitor system health and implement preventative measures
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in cloud platforms (AWS/Azure) and security best practices
- Excellent troubleshooting skills with network diagnostics tools
- Strong written and verbal communication abilities
- Ability to work independently and prioritize multiple tasks