Job Description
Launch your tech career with TechSolutions Inc.! We're seeking passionate Entry Level IT Support Specialists to join our dynamic team in Baltimore, MD. This is your opportunity to gain hands-on experience in a fast-paced environment while working with cutting-edge technology. We offer comprehensive training, mentorship programs, and clear pathways for career growth.
As a key member of our IT department, you'll provide critical technical support to ensure seamless operations for our clients. If you're a problem-solver with strong communication skills and eager to grow in the tech industry, we want to hear from you!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Troubleshoot and resolve IT issues including OS malfunctions, connectivity problems, and peripheral device errors
- Assist with system installations, configurations, and upgrades
- Document all technical procedures, solutions, and asset inventory
- Collaborate with senior IT staff on system maintenance and security protocols
- Deliver exceptional customer service through clear communication and timely issue resolution
- Participate in IT training sessions to stay current with emerging technologies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and hardware components
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience and professionalism
- Ability to work independently and in team environments
- Valid driver's license (for occasional on-site support)
- CompTIA A+ certification preferred (not required)