Job Description
Join TechNova Solutions as an Entry Level IT Support Specialist and launch your career in technology! We're seeking passionate individuals to join our dynamic team in the heart of New York City. As a cornerstone of our IT department, you'll gain hands-on experience with cutting-edge systems while contributing to innovative projects that shape the future of tech. Our comprehensive training program ensures rapid growth, and our collaborative culture fosters professional development. If you're ready to transform your academic knowledge into practical skills in a fast-paced environment, this is your opportunity to shine in one of the world's tech capitals.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve end-user issues via phone, email, and in-person support
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Document technical solutions and maintain accurate support ticket records
- Collaborate with senior IT staff on infrastructure projects and system upgrades
- Assist with cybersecurity protocols and data protection initiatives
- Participate in cross-departmental tech training sessions
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and collaboratively in a team environment
- Willingness to obtain industry certifications (CompTIA A+, Network+)