Job Description
Launch your tech career with TechNova Solutions! We're seeking passionate Entry Level IT Support Specialists to join our innovative team in Virginia Beach, VA. This hands-on role offers comprehensive training and mentorship to help you grow professionally while supporting our cutting-edge digital infrastructure. If you're a recent graduate or career-changer with strong problem-solving skills and a desire to learn, we want to hear from you!
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document technical issues and solutions in ticketing systems
- Assist with network administration tasks including user account management
- Collaborate with senior IT staff on system upgrades and maintenance
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong customer service and communication skills
- Ability to troubleshoot hardware/software problems systematically
- CompTIA A+ certification preferred but not required