Job Description
Launch your tech career with InnovateTech Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic Milwaukee team. As a cornerstone of our operations, you'll gain hands-on experience in enterprise systems while working alongside industry veterans. We offer competitive compensation, comprehensive benefits, and clear advancement paths for motivated candidates.
Our Milwaukee headquarters provides a collaborative environment where innovation thrives. If you're ready to transform your theoretical knowledge into practical skills while supporting Fortune 500 clients, this is your opportunity to grow with us.
Responsibilities
- Provide Tier 1 technical support for 500+ employees across hardware/software issues
- Manage service desk tickets using ServiceNow with 24-hour SLA adherence
- Deploy and configure Windows 10/11 workstations and peripheral devices
- Document IT procedures and maintain knowledge base articles
- Assist with network infrastructure monitoring and basic troubleshooting
- Collaborate with cybersecurity team on endpoint security protocols
- Participate in quarterly system upgrade projects
Qualifications
- Associate's degree in IT or related field OR equivalent certification (CompTIA A+, Google IT Support)
- Proficiency in Microsoft Office Suite and basic networking concepts
- Strong problem-solving abilities with customer service mindset
- Ability to lift 30 lbs and work in server environments
- Valid driver's license for occasional off-site support
- Basic scripting knowledge (PowerShell/Bash) preferred
- Willingness to obtain additional certifications within first year