Job Description
Join TechSolutions Inc. as an Entry Level IT Support Specialist and launch your career in Philadelphia's thriving tech scene! We're seeking passionate individuals with foundational tech knowledge to provide critical support to our growing team. This role offers hands-on experience with cutting-edge systems while working alongside industry experts. If you're ready to transform your theoretical knowledge into practical skills in a collaborative environment, apply now!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Assist with user account management and access control
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with senior IT staff on system upgrades and maintenance
- Deliver exceptional customer service with clear communication
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred but not required