Job Description
Start your tech career TODAY in San Jose! TechSolutions Pro is urgently hiring Entry Level IT Support Specialists to join our dynamic team. No experience? No problem! We provide comprehensive training and mentorship to launch your career in the heart of Silicon Valley. This is your chance to work with cutting-edge technology while growing professionally in a supportive environment.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Manage network connectivity issues and security protocols
- Document IT incidents and maintain accurate ticket logs
- Collaborate with senior IT staff on complex problem resolution
- Conduct employee training on new technologies and best practices
Qualifications
- High school diploma or equivalent; Associate/Bachelor's degree preferred
- 0-2 years of technical support experience or relevant internship
- Strong troubleshooting and problem-solving abilities
- Basic knowledge of Windows/macOS operating systems
- Excellent communication and customer service skills
- CompTIA A+ certification or similar technical training preferred