Job Description
Launch your tech career immediately with TechCorp Innovations! We're seeking passionate entry-level IT Support Specialists to join our Detroit team. This full-time position offers hands-on experience with cutting-edge systems while providing crucial support to our growing organization. If you're a recent graduate or career-changer ready to dive into technology, this is your golden opportunity to grow professionally with comprehensive training and mentorship.
Our collaborative environment values innovation and continuous learning. You'll gain exposure to network administration, cloud solutions, and cybersecurity fundamentals while working alongside industry veterans. We offer competitive benefits including health insurance, retirement plans, and professional development stipends. Don't wait—start your journey today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Assist with employee onboarding including device setup and account configurations
- Document all technical issues and resolutions in our ticketing system
- Collaborate with senior IT staff on infrastructure maintenance projects
- Conduct regular system updates and security patch implementations
- Support office equipment maintenance including printers and conference systems
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Customer service-oriented mindset with patience and empathy
- Ability to work independently and manage multiple tasks
- Willingness to obtain industry certifications (CompTIA A+)