Job Description
Launch your tech career with TechSolutions Inc. in Scranton, PA! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team. Enjoy competitive pay, comprehensive benefits, and hands-on experience in a cutting-edge environment. Our walk-in interviews make joining us easier than ever—no appointments needed! Perfect for recent graduates and career changers passionate about technology. Join us at 456 Innovation Drive and take the first step toward a rewarding IT career.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist users with troubleshooting and resolving IT-related problems
- Install, configure, and maintain computer systems and peripherals
- Document technical issues and resolutions in our service desk system
- Collaborate with senior IT staff on infrastructure projects
- Conduct user training on new technologies and systems
- Monitor system performance and security protocols
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- CompTIA A+ certification or equivalent experience a plus
- Willingness to learn new technologies quickly