Job Description
Join TechGrowth Solutions as an Entry-Level IT Support Specialist and kickstart your tech career! We're expanding our teams across Los Angeles and Texas to deliver cutting-edge solutions to dynamic clients. This role offers hands-on experience in a collaborative environment with mentorship from industry veterans. Perfect for recent graduates and career changers eager to grow in the tech sector.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with network administration and security protocols
- Document IT processes and maintain service logs
- Collaborate with cross-functional teams on project deployments
- Train end-users on new systems and best practices
- Monitor system performance and escalate critical issues
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS/Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- CompTIA A+ certification preferred