Job Description
Join TechSprint Solutions and jumpstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Atlanta. This immediate-hiring opportunity offers hands-on experience in enterprise systems, network administration, and customer support. Our collaborative environment provides mentorship and growth opportunities for aspiring tech professionals.
What You'll Love:
- Competitive salary with comprehensive benefits package
- State-of-the-art tech lab and training resources
- Clear career advancement path to senior roles
- Flexible hybrid work options after probation
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/Linux workstations and servers
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes and maintain knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Participate in after-hours on-call rotation (1 week/month)
- Assist with cybersecurity awareness training sessions
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals (TCP/IP, DNS)
- Customer service mindset with strong problem-solving abilities
- CompTIA A+ or similar certification preferred (willing to train)
- Proficient with Microsoft Office 365 suite
- Ability to lift 15 lbs for equipment handling
- Valid driver's license for occasional site visits
- US citizenship or permanent residency required