Job Description
Join our dynamic team at TechSolutions Inc. and launch your career in the thriving tech hub of Charlotte, NC! We're seeking motivated entry-level professionals to fill immediate IT Support Specialist positions. Enjoy competitive compensation, comprehensive benefits, and clear growth pathways within our award-winning organization. Perfect for recent graduates and career changers seeking hands-on experience in a collaborative environment.
Responsibilities
- Provide first-level technical support for hardware/software issues across 200+ employees
- Manage helpdesk tickets using ServiceNow with 24-hour SLA response time
- Deploy and configure new workstations, laptops, and mobile devices
- Conduct network troubleshooting using Cisco Meraki systems
- Document technical procedures and maintain knowledge base articles
- Assist with cybersecurity awareness training for staff
- Collaborate with senior engineers on system upgrades and migrations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (willing to train)
- Basic knowledge of Windows OS, Active Directory, and Office 365
- Excellent problem-solving and customer service skills
- Ability to lift 20lbs and work in server room environments
- Valid North Carolina driver's license for occasional off-site support
- Must pass background check and drug screening
- Ability to work flexible hours including occasional weekends