Job Description
Start your career immediately with InnovateTech Solutions! We're seeking motivated Entry Level Tech Support Specialists in Charlotte, NC to join our dynamic team. No prior experience required – we provide comprehensive training. Enjoy competitive pay, growth opportunities, and a collaborative environment where your skills will flourish.
Perfect for recent graduates or career changers! Work on cutting-edge technology while supporting enterprise clients. Our onboarding process ensures you're job-ready from day one. Apply now and launch your tech career in one of America's fastest-growing tech hubs!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve network connectivity problems and system malfunctions
- Document all interactions in ticketing systems with clear, detailed notes
- Collaborate with senior technicians to escalate complex issues
- Conduct user training on new software implementations
- Maintain inventory of IT assets and assist with deployments
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification within 6 months