Job Description
Launch your tech career with TechSolutions Inc., a leading IT services provider in Detroit! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team. Perfect for recent graduates and career changers, this role offers hands-on experience in enterprise-level IT operations while working alongside industry experts. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote tools
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on network infrastructure projects
- Assist with cybersecurity best practices implementation
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and cloud services
- Strong problem-solving and customer service skills
- CompTIA A+ or Network+ certification preferred
- Proficiency with Microsoft Office 365 and ticketing systems
- Ability to lift 30 lbs for equipment handling
- Valid driver's license for occasional site visits