Job Description
Join our dynamic team as an Entry Level IT Support Specialist in Washington D.C.! We're seeking motivated individuals passionate about technology to provide exceptional technical assistance to our clients. This role offers hands-on experience in network administration, system troubleshooting, and customer service within a fast-paced environment. Grow your career with industry training and mentorship from seasoned professionals.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical issues and resolutions in IT service management tools
- Collaborate with senior IT staff on system upgrades and security protocols
- Deliver training to end-users on software and security best practices
- Monitor system performance and report potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems and networking
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred
- Ability to work independently and in team environments
- Customer service experience with technical aptitude
- Valid driver's license for occasional site visits