Job Description
Join our rapidly growing tech team in Austin as an Entry-Level IT Support Specialist! We're seeking passionate individuals ready to launch their careers in a dynamic environment. No experience necessary—just drive and eagerness to learn. Enjoy competitive pay, comprehensive training, and immediate start date. Work alongside industry experts while supporting cutting-edge solutions for Fortune 500 clients.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with network setup and system maintenance
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on tech projects
- Conduct user training on new systems/tools
- Monitor system performance and security protocols
- Respond to helpdesk tickets within SLA timeframe
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- CompTIA A+ certification (or willingness to obtain)
- Valid driver's license and reliable transportation
- Pass background check and drug screening
- Authorized to work in the United States