Job Description
Join our dynamic team as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to deliver exceptional technical support to our clients. This role offers comprehensive training and growth opportunities within a collaborative environment. If you're ready to transform your theoretical knowledge into practical skills while making a tangible impact, this is your moment to shine.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues efficiently
- Document all interactions using our ticketing system
- Assist with network administration and security protocols
- Collaborate with senior technicians on complex problems
- Conduct regular system maintenance and updates
- Train end-users on new technologies and processes
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong analytical and troubleshooting abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred