Job Description
Launch your tech career with TechSolutions Inc. in Mesa, AZ! We're seeking passionate entry-level professionals to join our dynamic IT support team. Enjoy hands-on experience with cutting-edge technology while receiving mentorship from industry experts. Our competitive package includes health benefits, paid time off, and career advancement opportunities. Why join us?
- Work with Fortune 500 clients
- Free industry certifications
- Flexible hybrid work schedule
- Annual team retreats
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Deploy and configure desktop/laptop hardware and software
- Troubleshoot network connectivity and security issues
- Document technical solutions in knowledge base systems
- Collaborate with senior engineers on complex escalations
- Conduct routine system maintenance and updates
- Train employees on new technology implementations
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to prioritize tasks in fast-paced environments
- Customer service experience or internship background
- Willingness to obtain CompTIA A+ certification